Shipping
The usual delivery time for shipments to mainland Spain, if the item(s) are in stock, is 24–48 hours (shipping via MRW or an equivalent carrier). If at the time of purchase we do not have any item in stock, we will contact you within a maximum of 48 hours to inform you of the specific delivery time.
All items are shipped via 24–48h courier service (MRW or equivalent carrier), except shipments to the Balearic Islands and the Canary Islands, which are sent via Correos (registered shipping).
For shipments to Europe or the rest of the world, the available carrier options are shown at checkout and the delivery time will depend on the destination country.
The shipping cost will be shown when you add products to the shopping cart. In any case, you will always know the shipping cost before completing payment.
Shipments outside the European Union: import taxes and/or customs duties may apply at the destination country’s customs office. These charges do not depend on Gidive Store, are not shown at checkout, and are the responsibility of the recipient. The customs authority of each country is responsible for applying them and determining the criteria in each case.
At the time of delivery, it is advisable that someone is present at the delivery address. If not, the carrier will contact you. In the case of Correos shipments, you will find a notice to collect the parcel at the nearest post office.
Warranty, exchanges and returns
The product may be returned within 15 days from the delivery date. The customer must contact Gidive Store by email or through the contact form and request an exchange for another product or a refund.
The customer who exercises the right of withdrawal will be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics or functioning.
In particular, we consider there is a loss of value if:
- The product is not returned in its original packaging and in perfect condition.
- Garments are returned without tags, with broken tags, or with tags detached.
- Manuals or any other documentation included with the product are not returned.
Once the product and its condition have been checked, we will assess it for exchange or refund.
In the case of a return, the customer will bear the costs incurred for the return shipment. In the case of an exchange, the customer must also bear the shipping costs of the new product.
Gidive Store will cover the costs of the return or exchange only in the following cases:
- An incorrect item or an incorrect size was sent.
- The product is defective or has been damaged during shipping.
(I) Shipping damage claims
When you receive your parcel, it is very important that the packaging and the product are in perfect condition. Otherwise, you should not accept delivery unless you note the issue at the time of receipt.
If you notice any incident, you must inform us within a maximum of 24 hours after receiving it, as we must notify the carrier and file a damage claim. Otherwise, the claim will not be accepted.
To process the claim, we will need you to send us an email with photos of the damaged box and/or product through our contact form.
On our side, we will send a replacement immediately as long as we have stock. Otherwise, we will refund the damaged products.
(II) Warranty procedure (RMA)
To manage products under warranty, the customer must open an RMA from their account (order history) at www.gidivestore.com, or send an email to [email protected] requesting instructions. Gidive Store will reply with the steps to follow in each case.
In any case, the customer must send the product to Gidive Store properly packed and protected. Once the product is received, if the warranty applies, Gidive Store will cover the costs related to the warranty process.
(III) Condition of returned products
If the returned product is not in perfect condition for immediate resale, Gidive Store will decide whether it should be returned to the customer or whether prior handling is required. If handling by the technical service is required, the customer will be informed in advance and the corresponding amount will be charged depending on the work required, with a minimum of €6.
(IV) Return handling fee
In any case, any return will incur a charge of €3 per item for the direct costs of returning the goods (receipt of the parcel, inspection, handling, product reconditioning and accounting management).
Important: in situations other than those described above, Gidive Store will not cover the costs incurred for an exchange or return.
Items not eligible for exchange/return
Gidive Store will not accept exchanges or returns for the following items:
- Custom-made items (for example, drysuits).
- Made-to-order items (special configurations of cylinders, regulators, photographic equipment, etc.).
- Prescription mask lenses.
- Maintenance kits and O-rings.
- Inflator controls.
- Hoses.
- Cylinder valves/manifolds.
- Batteries.
Before returning any product, please contact us by email at [email protected] or through the contact form and we will inform you of the steps to follow.
Warranty period
Gidive Store guarantees products for the same period as the manufacturer. During this period, we will coordinate with the manufacturer the repair or replacement of any product as soon as we receive it. This decision will always be made by the product manufacturer.
Batteries, hoses and other consumable items have a 6-month warranty.
